Frequently Asked Questions

  • Within Metro Manila: Php200.00 (3-5 business days)

    Outside Metro Manila: Php250.00 (5-8 business days)

    For International orders, please send us a message.

    We work on shipping orders twice a week. No shipping on weekends and holidays.

    Kindly note that 14 Karat Gold orders are made-to-order and require 2 to 3 weeks production time.

    You may also choose to pick up your orders in-store. We are located in JMA Jewelry, EDSA Shangri-La Hotel, Mandaluyong City.

    Store Hours:

    Mondays 10:00 AM to 6 PM

    Tuesdays - Saturdays 10:00 AM to 7:00 PM

  • All sales are considered final 15 days from date of purchase.

    Items sold through our website go through strict quality control procedures. In case of damaged or defective items, contact us at contact@pranca-jewelry.com within 3 days from receiving the item.

    Returns and refunds are subject to inspection.

    Items must be unused and returned with their original packaging. Used or incomplete returns may not be accepted, and will be returned to the customer. Once approved or denied of this request, you will be informed via e-mail.

    Return-related shipping to and from the customer will be borne by him/her.

  • Who cares? Just kidding.

    To keep your jewelry in good condition, store it in a pouch or box in between wears.

    Sterling Silver

    Pranca uses high quality sterling silver. Avoid exposure to chemicals such as cosmetics, chlorine, and salt water so as to preserve the item’s plating. Give it a good clean with commercially available cloths.

    14-Karat

    To clean your gold jewelry, dip it in lukewarm water, mild detergent, and brush it out with a soft bristled brush.